Refund and Cancellation Policy:
At AJAK Cleaning Services, we understand that plans can change, and we strive to accommodate our clients to the best of our ability. Here’s our refund and cancellation policy for cleaning services:
– Clients may cancel their cleaning service appointment up to 24 hours before the scheduled appointment time without incurring any cancellation fees.
– Cancellations should be communicated to our customer service team via phone or email and must include the booking details and reason for cancellation.
– If a cancellation is made within the 24-hour window, the client is eligible for a full refund of any pre-paid cleaning fees.
– Refunds will be processed using the original payment method, and the client will receive a confirmation of the refund transaction.
– Cancellations made within 24 hours of the scheduled appointment time may result in a cancellation fee.
– The cancellation fee will be communicated to the client at the time of booking and will be deducted from any prepaid fees.
– If the cleaning team arrives at the scheduled appointment location and the client is not present or has not provided access to the premises, this will be considered a “no-show.”
– No-show appointments are subject to the full charge of the cleaning service, and no refund will be issued.
– If a client needs to reschedule a cleaning appointment, we will make every effort to accommodate their request based on availability.
– Rescheduling requests should be made at least 24 hours before the original appointment time to avoid cancellation fees.
– In the case of exceptional circumstances, such as severe weather or unexpected emergencies, we may waive cancellation fees at our discretion.
– Clients should contact our customer service team as soon as possible if they believe their situation qualifies as exceptional.
By engaging AJAK Cleaning Services for cleaning services, clients agree to abide by the terms of this refund and cancellation policy. We appreciate our clients’ understanding and cooperation in ensuring the smooth scheduling and provision of cleaning services.
AJAK Cleaning Services reserves the right to update or modify this policy as needed, and any changes will be communicated to clients in a timely manner.
Thank you for choosing AJAK Cleaning Services for your cleaning needs.